Frequently Asked Questions

How do I pay for my order and is the checkout safe?

Our checkout is powered by Stripe, a secure global payment provider. You can pay safely using major debit and credit cards, and available digital payment methods such as Apple Pay or Google Pay where supported. Payments are encrypted, and your card details are not shared with Eliteboutique.

When is my order processed?

Orders are processed within 1–3 working days after payment has been received. Orders are not processed on weekends or public holidays. Once your order has been processed, you will receive confirmation that your order is being prepared for dispatch.

How long does delivery take in Ireland?

Delivery times in Ireland depend on the product type and current stock availability. Selected ready-to-ship items typically arrive within 1–2 working days after dispatch. Other products may take approximately 10–21 working days, depending on sourcing, availability, courier movement, and demand.

How long does delivery take to the European Union?

Delivery to European Union destinations is estimated at approximately 10–21 working days. This may vary depending on courier services, customs clearance, seasonal demand, public holidays, and other external factors outside our control.

How long does delivery take to the United Kingdom?

Delivery to the United Kingdom is estimated at approximately 10–21 working days. Delivery times may vary due to courier movement, customs clearance, public holidays, seasonal demand, or other external delays.

Are delivery times guaranteed?

Delivery timeframes are estimates only and are provided in good faith. While we aim to keep customers updated, delays can occasionally happen due to customs checks, courier delays, stock availability, seasonal demand, or other factors outside our control.

Will my order be delivered within 30 days?

In accordance with EU consumer law, all orders will be delivered within a maximum of 30 days unless otherwise agreed with the customer. If there is any issue that may affect delivery, we will contact you as soon as possible.

What if I need an item urgently?

If you need an item for a specific date, please contact us via WhatsApp before ordering. We can advise whether the item is currently ready to ship and give the most accurate delivery estimate available at that time.

How do I know if an item is ready to ship?

Some items are available for faster dispatch, while others require additional sourcing and processing time. If availability is important, please message us before placing your order and we will confirm the current status where possible.

Will I receive tracking information?

Where tracking is available, tracking details will be provided once your order has been dispatched. This allows you to follow the delivery progress after your item has left us.

Will I have to pay customs taxes or duties on items delivered in Ireland?

No. For orders delivered within Ireland, the total cost shown at checkout includes the applicable product and delivery charges. You will not be asked to pay unexpected customs duties separately on delivery within Ireland.

Are there additional charges for deliveries outside Ireland?

For deliveries outside Ireland, import duties, taxes, or local charges may apply depending on the destination country. These charges are outside our control and may be the customer’s responsibility. Please check the import rules for your delivery location before ordering.

Will I see the full cost before completing my order?

Yes. The total cost, including product price and delivery charges where applicable, will be shown before you complete your purchase. Any additional charge would require your clear agreement before the order is completed.

What happens if my item is damaged or lost during delivery?

Eliteboutique is responsible for goods until they are delivered to you. If your item is lost in transit or arrives damaged, please contact us promptly so we can review the issue and arrange an appropriate solution, which may include a repair, replacement, or refund.

What should I do if my order has not arrived?

If your order has not arrived within the estimated timeframe, please contact us first so we can check the tracking and delivery status. If goods are not delivered within the required legal timeframe, you may set an additional reasonable deadline. If delivery still does not take place, you may be entitled to cancel the order and receive a refund.

How do I return unwanted goods?

Unwanted goods may be returned in line with our Returns Policy, provided they are unused, in their original condition, and returned with any packaging, tags, and accessories supplied. Please package returns securely and use a tracked or recorded delivery service. Customers are responsible for return postage unless the item is faulty or incorrect.

What if the goods I receive are faulty or incorrect?

If you receive faulty or incorrect goods, please contact us as soon as possible, preferably within 48 hours of delivery. We will review the issue and arrange a suitable solution in line with your consumer rights.

Can I contact Eliteboutique before ordering?

Yes. If you have a question about availability, delivery times, sizing, product details, or ordering, you can contact us before placing your order. We are happy to help customers choose the right item before checkout.

Can I order through WhatsApp?

Yes. Customers can contact us through WhatsApp for product questions, availability checks, and ordering support. If you prefer to ask before placing an order, WhatsApp is the quickest way to reach us.

Do you have customer reviews?

Yes. Eliteboutique has customer reviews available on our Google Business Profile. Customers often mention our helpful communication, reliable service, and positive delivery experience.

Read Eliteboutique customer reviews

Where can I find the full policies?

You can view our full Terms & Conditions, Shipping Policy, Returns Policy, and Privacy Policy on our website. These explain delivery timeframes, returns, refunds, customer rights, and how your information is handled.