T&C
Last updated: 7 September 2026
These Terms and Conditions apply to the use of Eliteboutique.ie and to orders placed with Eliteboutique following a product sourcing request. Please read them together with our Privacy Policy, Shipping Policy and Returns Policy.
Trading as Eliteboutique and based in County Clare, Ireland. The terms “we”, “us” and “our” refer to Eliteboutique. “You” refers to the customer or user of this website.
Eliteboutique provides a luxury product sourcing and personal shopping service for customers looking for specific products, gifts or hard-to-find items.
You can submit a sourcing request by sending us a photograph, screenshot, product name, model, reference or other information about the item you are looking for.
We may search our established supplier network, extended catalogue and the wider marketplace for suitable options.
Submitting a sourcing request is free and does not create an obligation to purchase anything.
Images, screenshots and references supplied by customers are used to help identify the type of product being requested. They do not themselves guarantee that an identical item will be available.
If we locate a suitable option, we will provide the relevant information available to us, including the product details, price, availability and expected delivery timeframe, before you decide whether to proceed.
Availability can change quickly and an item is not secured until an order has been confirmed.
Our sourcing service may include both branded and non-branded luxury products.
Eliteboutique is an independent business and is not affiliated with, endorsed by or connected to any brand or trademark owner unless this is expressly stated.
Where a branded product is offered, brand names or trademarks may be used only to identify the product requested or sourced. Eliteboutique will not knowingly offer counterfeit goods.
A sourcing enquiry is not an order.
If you wish to purchase an item we have sourced, we will confirm the product, price, delivery information and any other relevant terms before you place the order.
A deposit may be required to secure an order. The amount of the deposit and any remaining balance due will be confirmed before the order is accepted.
A sales contract is formed when you confirm that you wish to proceed, any required deposit has been received, and Eliteboutique confirms acceptance of the order.
Any deposit paid forms part of the total purchase price.
If we are unable to supply the item ordered, any deposit paid for that item will be refunded.
Deposits do not remove or reduce any statutory cancellation or refund rights that apply under Irish or European Union consumer law.
Prices will normally be quoted in Euros unless otherwise stated.
The total price and any applicable delivery charge or other known mandatory charge will be provided before you agree to place an order.
Because products may be sourced from different suppliers and marketplaces, prices and availability can change. A quotation does not guarantee availability until the order has been confirmed.
No payment is required to submit a sourcing request.
If you decide to order, we will provide the relevant payment instructions. Payments may be processed through an authorised third-party payment provider or another agreed payment method.
We do not store customers’ full card details.
For normal supplier orders, delivery is generally estimated at approximately 21–25 days unless a different timeframe is advised before ordering.
Delivery times are estimates and may be affected by supplier availability, courier movement, seasonal demand or other circumstances outside our direct control.
Where a specific delivery period is agreed with you, that period forms part of the sales contract.
If no different delivery period has been agreed, Irish consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the sales contract is concluded.
If an order is expected to require more than 30 days, this will be explained and agreed with you before the order is placed.
Where Eliteboutique arranges delivery, we remain responsible for the goods until you, or a person nominated by you, takes physical possession of them.
If an item is lost or damaged while being delivered by a courier arranged by Eliteboutique, please contact us so that we can investigate and provide the appropriate remedy.
For most goods purchased at a distance, consumers have a legal right to cancel the contract without giving a reason.
The cancellation period generally expires 14 days after you, or a person nominated by you, receives the goods.
You must tell us clearly that you wish to cancel before the cancellation period expires.
After cancelling, the goods must normally be returned within 14 days.
Where we have informed you in advance that return postage is your responsibility, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.
Goods should be handled only as much as reasonably necessary to establish their nature, characteristics and functioning. A deduction may be made where goods have lost value because of unnecessary handling, where permitted by law.
Some products are legally excluded from the standard cooling-off right. These can include goods made to the customer’s specifications or clearly personalised, and certain sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
The fact that an item has been specially sourced for a customer does not, by itself, remove statutory cancellation rights. An exception will only be applied where permitted by law.
Where you validly exercise your statutory right to cancel, payments covered by that cancellation will be refunded in accordance with applicable consumer law.
We may withhold reimbursement until the returned goods have been received or until you provide evidence that they have been sent back, where permitted by law.
Products supplied by Eliteboutique must conform to the sales contract and must be as described, fit for their intended purpose and of the quality consumers are legally entitled to expect.
If goods are faulty, incorrect or not as described, please contact us as soon as possible.
Your legal remedies may include repair, replacement, price reduction or refund depending on the circumstances and the time that has passed since delivery.
Your statutory consumer rights are separate from and are not limited by any manufacturer or supplier warranty.
Full information about returns, change-of-mind cancellations and faulty goods is available in our Returns Policy.
Further information about delivery is available in our Shipping Policy.
Customers are responsible for providing accurate contact, delivery and sourcing information.
If incorrect information supplied by the customer causes a sourcing or delivery problem, please contact us as soon as possible so we can try to assist.
Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot legally be excluded under Irish consumer law.
Subject to those statutory rights, Eliteboutique will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was made.
We are not responsible for delays caused by events genuinely outside our reasonable control, such as severe weather, transport disruption, industrial action, customs disruption or significant supply-chain interruption.
This does not remove any statutory rights you may have if goods are not delivered within an agreed or legally required timeframe.
Information supplied through our sourcing forms, contact forms or ordering process is handled in accordance with our Privacy Policy.
These Terms and Conditions are governed by the laws of Ireland. Nothing in these terms affects any mandatory consumer rights that apply to you.
If you have a question about these Terms and Conditions, an existing order or a sourcing request, please use our Contact page.
If you are looking for a particular item, you can submit a request through our Find It For Me sourcing form.
