Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed on Eliteboutique.ie. This website is operated by Paschal Sage, trading as Eliteboutique, based in Clare, Ireland.


Order Processing

  • Orders are processed within 1–3 working days after payment has been received.
  • Orders are not processed on weekends or public holidays.
  • Once your order has been processed, you will receive confirmation that your order is being prepared for dispatch.

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Delivery Timeframes

Estimated delivery times are as follows:

  • Ireland: typically 10–15 working days
  • European Union: typically 10–15 working days
  • United Kingdom: typically 10–15 working days

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Delivery times are estimates and may vary depending on demand, location, and external factors.
In accordance with EU consumer law, all orders will be delivered within a maximum of 30 days unless otherwise agreed.


Delivery Charges

Delivery costs are calculated at checkout and clearly displayed before payment is completed.
From time to time, we may offer free delivery promotions, which will be clearly stated on the website.


Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched. Customers are responsible for ensuring that delivery details are entered correctly at checkout.


Delays

While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to:

  • high order volumes
  • courier delays
  • customs processing (for UK or international orders)
  • factors outside our control

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If your order is delayed, you may contact us and we will provide an update.


Undelivered Orders

If your order has not arrived within the expected timeframe:

  • please contact us so we can investigate
  • we may ask you to allow additional time for delivery

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If delivery cannot be completed within a reasonable timeframe, you may be entitled to a refund in accordance with your consumer rights.


Incorrect Address

It is the customer’s responsibility to provide accurate delivery information. We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided at checkout.


Customs and Import Charges

For deliveries outside Ireland, you may be subject to import duties, taxes, or customs charges.
These charges are the responsibility of the customer and are not included in the product or delivery price.


Responsibility for Goods

Eliteboutique is responsible for the goods until they are delivered to you. If your order is lost or damaged during delivery, please contact us and we will arrange a suitable resolution, including replacement or refund where appropriate.


Contact

For any shipping-related queries, please contact us through the website.